People Operations Generalist 

Reports To: Director of People Operations & Implementation 

Status: Full-time; Exempt 

Location: Hybrid – Regional Assignment (HQ – Los Angeles or San Gabriel Valley) – noted at time of offer. 

Hours of Operation: Monday-Friday; 9:00am-6:00pm; Occasional flexibility required based on regional program needs.  

Salary Range: $75,000–$88,000 annually 

Are you passionate about supporting people, strengthening operations, and helping teams thrive in a mission-driven environment?  

Who We Are: 

In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path.  

What We Do:  

Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer LifeCraft, a college and career advancement program to support the development of approximately 2,000 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 150 plus Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach. 

Ideal Candidate: 

You are a grounded and resourceful People professional who thrives on supporting people and strengthening day-to-day operations across your region. You build strong trust-based relationships with managers and frontline staff, serving as a reliable partner who helps teams navigate People processes with clarity and consistency.  

You bring a balance of operational discipline and genuine care for people, knowing when to coach, when to problem-solve, and when to escalate. In a fast-paced, mission-driven environment, you help teams stay aligned, supported, and set up for success.   

Why Work for Woodcraft Rangers: 

• Competitive salary –$75,000–$88,000 annually 

• Paid vacation & sick time – generous time off to recharge 

• Lifecraft program – free college & career advancement for all staff 

• Upward mobility – promote-from-within culture 

• Kaiser medical plans (majority employer-paid), dental & vision coverage 

• Employer-paid life and disability insurance 

• 403(b) retirement plan with employer contributions – invest in your future 

• Pet insurance – because your whole family matters 

• Mission-driven work – impact 30,000 + young people annually 

Role Overview: 

The People Operations Generalist serves as the primary People partner for managers and staff within an assigned region, providing consistent, day-to-day support across the employee lifecycle. Reporting to the Director of People Operations & Implementation, this role ensures that People processes, policies, and practices are applied accurately and consistently.  

This role partners closely with managers to support onboarding, performance management, and People experience, while coordinating with Centers of Expertise – including Talent & People Experience, People Relations & Governance, Payroll & Benefits, and Risk Management to ensure issues are routed and resolved effectively. 

The People Operations Generalist also plays a key role in identifying trends, surfacing gaps, and providing field insights to continuously improve People systems and processes.  

Responsibilities: 

Regional People Support & Manager Partnership 

• Serve as the primary People point of contact for managers and staff in the assigned region - triaging People questions and ensuring they are routed to the appropriate People Center of Expertise when specialized expertise or decision-making is required. 

• Respond to People inquiries in a timely, accurate, and people-centered manner 

• Provide clear and consistent guidance on People policies and processes; escalate complex or interpretive questions to People Relations & Governance  

• Build strong working relationships with regional program and operations leadership 

• Reinforce accountability for timekeeping, documentation, and compliance practices at the site level 

People Lifecycle Support  

• Support managers in ensuring onboarding processes (owned by Talent & People Experience) are completed accurately and on time at the site level  

• Reinforce onboarding expectations and escalate gaps or breakdowns to the Talent & People Experience team  

• Serve as a resource to managers navigating onboarding questions, ensuring alignment with established processes  

• Deliver discipline communications and documentation as directed by People Relations & Governance, ensuring consistency, clarity, and appropriate documentation at the site level. 

• Support managers in navigating performance management processes, including documentation and follow-through  

• Escalate People relations concerns, potential investigations, or high-risk situations to People Relations & Governance and the Director of People Operations & Implementation per the People Decision Rights & Escalation Framework. 

• Ensure alignment between onboarding, performance management, and other People processes as they are experienced at the site level 

• Provide practical guidance to managers on day-to-day People processes, reinforcing consistent application of policies while escalating complex or interpretive matters to the appropriate People Center of Expertise. 

Payroll Triage & Records 

• Serve as the first point of contact for employee payroll-related inquiries in the assigned region; gather documentation and route to Benefits & Payroll per protocol (do not resolve independently). 

• Maintain accurate employee records within the HRIS for the assigned regional workforce 

• Support compliance documentation, employment verifications, and reporting as needed  

• Ensure timely follow-up and communication so payroll and benefits issues are resolved efficiently and transparently for employees 

Continuous Improvement & Insights 

• Identify recurring issues, trends, and gaps across sites and communicate insights to the Director of People Operations & Implementation  

• Provide feedback on People processes, tools, and workflows to support continuous improvement efforts  

• Support the consistent adoption of new People processes and initiatives across the region 

• Help managers understand People processes, resources, and points of contact within the People service model, reinforcing clarity around when and how to engage different People teams. 

Qualifications/Skills: 

• 3+ years of People/HR generalist experience in a multi-site or field-based environment 

• Experience supporting a high-volume workforce, including hourly/non-exempt employees 

• Working knowledge of California employment law and HR compliance requirements 

• Experience executing onboarding, discipline documentation, and employee records management 

• Proficiency with HRIS platforms for employee recordkeeping and transaction processing 

• Strong interpersonal, communication, and organizational skills 

• Demonstrated ability to exercise sound judgment about when to act and when to escalate 

• Experience in youth development, education, afterschool, nonprofit, or government-contracting organizations (preferred) 

• Bilingual English/Spanish strongly preferred, particularly for SGV and IE regional positions 

Physical Demands: 

In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions: 

• Frequent standing is required during working hours 

• Regular travel within the assigned region to program sites and school campuses using either a car or public transportation, is necessary several times a month.  

• Regular use of hands for various tasks, such as operating a computer and handling objects, is essential.  

• Must be able to occasionally lift/move up to 25 pounds.  

• Reasonable accommodation is available for individuals with disabilities.  

Work Environment: 

We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects: 

• Regular exposure to computer monitors during work. 

• The typical noise level of a standard work environment. 

• Stable internet access is required for effective hybrid work performance. 

Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.